Omnichannel Communications (OCC)

Omnichannel (also spelled omni-channel) is a multichannel approach to sales and customer service that seeks to provide the customer with a seamless shopping and customer experience whether the customer is shopping online, by telephone or by means of social media platforms.

OCC is a Proudly South African, 100% black-owned privately owned and operated company, committed to providing our clients with superior and bespoke customer solutions. Based in Johannesburg, South Africa, we offer various outsourcing solutions to small, medium and large enterprises for all types of customer services. These services include voice (inbound and outbound), email, SMS, live chat, back-office, social media platforms and lead generation services.

OCC offers your organization:

• Reduced costs through outsourcing
• Flexibility and scalability
• Specialised industry knowledge
• Skilled call center agents that represent your brand
• Expert management and experienced support staff
• Access to cost management tools
• Data collection and analysis
• Quality monitoring and control standards
• Access to latest technology
• Service Guaranteed

At OCC, we incorporate innovative technology into our operations to stay ahead in the competitive and evolving customer service industry. Our contact center is equipped with designer infrastructure and has cutting-edge technologies. Very few companies can match our capabilities and professionalism as we offer a fully hosted contact center infrastructure platform; mirrored across multiple data centers guaranteeing maximum uptime. We utilize in-house customized front-ends and tools designed to deliver seamless and flawless call center services.

We take into consideration your budget, specific requirements and stage of business before suggesting the most appropriate solution to suit your business. Our Business Analysts design customized solutions around your campaign requirements and business model. Our proposal will be a perfect representation of exceptional service blended with affordable costs.

Our outbound services have been providing significant increased sales for multiple Blue-Chip companies since our inception in May 2017. We use a collaborative approach to meet the varying needs of our clients and assist you to unlock your brand and products full potential. We have a broad range of omni-channel outsourcing solutions and our team are high on productivity, results, and quality with insisted cost savings.

Our energetic team are regularly reviewing our methods and technologies while focusing on developing real, appealing and technologically helpful strategies that drive pure results. Our policies are tactically formulated for our ideal audience with our target market in mind, OUR CLIENTS.

With over 30 years of collective contact center management and IT experience in the BPO industry, we are well-versed with the latest and advanced call center management techniques to provide highly cost-effective facilities to different companies. Being business owners ourselves, we will treat your organization like our own by deep diving in to study your industry, your competitors and your organization to provide the best-tailored solutions to drive profits.

While OCCs VISION is to become the leading business process outsourcing (BPO) and “multichannel approached” brand in the African market. Our MISSION remains the empowerment, retention and attraction of only the most confident, vibrant and talented staff while our VALUES insist integrity, loyalty, honesty and accountability to all stakeholders and customers. OCC aims to develop, attract and maintain our customers through innovative value-added business and technology models.

Whether you are looking for top-notch customer services or looking to run a successful telemarketing campaign for your organization, trust us to provide cost-effective and ROI focused call center outsourcing solutions. We offer the most competitive rates for our services and guarantee the return is profitable to your business.

We have some of the industries most skilled individuals on our team with state of the art technology and onsite training, compliance and quality resources that enable us to provide industry renowned services. Our R&D team are constantly searching and implementing the latest strategies that attracts the most experienced people, implement the best processes and policies required to deliver superior results.