Want to Grow your Business?

With over 30 years of collective contact center management and IT experience in the BPO industry, we are well-versed with the latest and advanced call center management techniques.

ABOUT US

Let us Help

Our energetic team are regularly reviewing our methods and technologies while focusing on developing real, appealing and technologically helpful strategies that drive pure results.

EMPLOYEES

Call center agents require rigorous training and development. We train our agents according to your business needs

COSTS

Primary benefit of outsourcing is lower overhead cost to your company.

CUSTOMERS

Outsourced partner will allow increased sales for your product as it’s a focused campaign.

VISION

Our strengths

We have some of the industries most skilled individuals on our team with state of the art technology and onsite training.

Our R&D team are constantly searching and implementing the latest strategies that attracts the most experienced people, implement the best processes and policies required to deliver superior results.

Aim

We aim to develop, attract and maintain our customers through innovative value-added business and technology models.

Values

We insist integrity, loyalty, honesty and accountability to all stakeholder and customers.

Affordable Price

We offer the most competitive rates for our services and guarantee the return is profitable to your business.

Mission

Empowerment, retention and attraction of only the most confident, vibrant and talented staff.

Here’s what we do best

We offer various outsourcing solutions to small, medium and large enterprises for all types of customer services.

BENEFITS OF WORKING WITH OCC

How can we help you?

We incorporate innovative technology into our operations to stay ahead in the competitive and evolving customer service industry.

Analysis

Data Collection and Analysis.
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Quality

Quality monitoring and control standards.
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LET US ANALYSE YOUR BUSINESS

Our Objective

We seek to provide the customer with a seamless shopping and customer experience whether the customer is shopping online, by telephone or by means of social media platforms.

MULTI MEDIA SERVICES

SMS, WeChat, WhatsApp, Facebook, Twitter, web chat and web campaigns.

We take into consideration your budget, specific requirements and stage of business before suggesting the most appropriate solution to suit your business.

VOICE

Includes Inbound Services with 24x7x365 customer care, product and/or service information. General enquiries, complaints handling, insurance claims notification. Processing, response handling to direct marketing & other media advertising, inbound sales, overflow call handling and IVR services (self-service). Our Outbound Call Centre Services include outbound telesales (cold calling and affinity database telemarketing), follow-up calls, debt collection, market research & surveys, data and claims verification and lead generation.

EXPERTISE

Very few companies can match our capabilities and professionalism as we offer a fully hosted contact center infrastructure platform; mirrored across multiple data centers guaranteeing maximum uptime.

We utilize in-house customized front-ends and tools designed to deliver seamless and flawless call center services.

CONTACT US

Get in Touch

Our energetic team are regularly reviewing our methods and technologies while focusing on developing real, appealing and technologically helpful strategies that drive pure results

info[at]occza.com

Email

We would love to hear from you